CO Denial Codes

CO (Contractual Obligation) denial codes identify claim adjustments that are generally the provider’s responsibility under payer contracts or reimbursement rules. Use this directory to look up CO codes, understand why an adjustment occurred, and review common steps for resolving billing issues.

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All CO Denial Codes
CO Denial Codes 1-20

CO-9 Denial Code- Indicates the patient was not eligible for insurance benefits on the date of service

CO-10 Denial Code- Indicates the payer identified invalid, incomplete, or inconsistent billing information during claim processing.

CO-11 Denial Code- Indicates the diagnosis submitted on the claim does not properly support the billed procedure.

CO-12 Denial Code- Indicates the claim was denied do to the billed procedure or service is inconsistent with payer coding or reimbursement guidelines

CO-13 Denial Code- Indicates insurance determined the billed procedure does not qualify for reimbursement under the patient’s insurance coverage

CO-14 Denial Code- Indicates the insurance payer identified missing claim information required for reimbursement processing

CO-15 Denial Code- Indicates missing or invalid authorization information on the claim

CO-16 Denial Code- Indicates missing or incomplete claim information.

CO-17 Denial Code- Indicates the payer requires additional information or documentation before claim reimbursement can be processed

CO-18 Denial Code- Indicates the payer considers the submitted claim a duplicate

CO-19 Denial Code- Indicates the payer considers the billed service a duplicate of a previously processed service

CO-20 Denial Code- Indicates another insurance payer is responsible for processing the claim first

CO-45 Denial Code- Indicates the billed charge exceeds the payer's allowable amount

CO Denial Codes 41-60

CO-97 Denial Code- Indicates the billed service is included in the payment for another procedure

CO Denial Codes 81-100

CO-243 Denial Code- Indicates the service was not properly authorized before treatment was provided

CO Denial Codes 241-260

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